Shipping & Duties

Shipping FAQs

How long will shipping take and cost?

For pre-order T&Cs, please click here.

Standard shipping options:

  • UK within 3-5 business days — Free
  • USA within 4-6 business days — Free
  • Canada within 2-5 business days Free on orders above $300 USD, orders under $300 will be charged $30
  • Australia within 4-7 business days Free on orders above $300 USD, orders under $300 will be charged $30
  • Middle East within 3-5 business days Free on orders above $300 USD, orders under $300 will be charged $30
  • Saudi Arabia within 3-5 business days Free on orders above $300 USD, orders under $300 will be charged $30
  • France within 3-7 business days Free on orders above €150 EUR, orders under €150 will be charged €15
  • Germany within 3-7 business days Free on orders above €150 EUR, orders under €150 will be charged €15
  • Italy within 3-7 business days Free on orders above €150 EUR, orders under €150 will be charged €15
  • Rest of Central Europe* within 3-7 business days Free on orders above €150 EUR, orders under €150 will be charged €15
  • Rest of Europe within 3-9 business days Free on orders above €150 EUR, orders under €150 will be charged €15
  • Hong Kong within 3-7 business daysFree on orders above $2900 HKD, orders under $2900 HKD will be charged $250
  • China within 3-7 business daysFree on orders above ¥2700 CNY, orders under ¥2700 CNY will be charged ¥200
  • Asia & ROW within 3-7 business days Free on orders above $300 USD, orders under $300 will be charged $30

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania and Monaco

Please note, we are currently unable to ship to Russia and Ukraine.

Express shipping options:

  • USA Express shipping within 2-3 business daysFree on orders above $270, orders under $270 will be charged $25.
  • UK Express shipping* order by 3.30pm BST for next business day delivery. Please note purchases made after 11am BST on Friday and weekends will arrive the following Tuesday — Free on orders above £200, orders under £200 will be charged £10.

*UK Express shipping may not be available during busy periods.

Please be advised that our business days are Monday to Friday - We aim to meet these delivery times but please note that these are an estimate and are not guaranteed.

PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

Do you offer express shipping?

We currently offer express shipping for orders to the USA and UK only. We are working towards offering this to further countries in the future!

—USA Express shipping within 2-3 business days

—UK Express shipping* order by 3.30pm BST for next business day delivery. Please note purchases made after 11am BST on Friday and weekends will arrive the following Tuesday.

Please be advised that our business days are Monday to Friday.

*Express shipping may not be available during busy periods

 Please click here to see more information on shipping and duties.

Where do you ship to?

We are pleased to confirm that we offer worldwide shipping!*

*Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused. We are currently unable to deliver to the countries below:

Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Russia, Somalia, South Sudan, St. Barths, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe.

Where do you ship from?

We ship all of our orders from the United Kingdom, where our warehouse is based.

What couriers do you use?

All orders, except the USA, are currently shipped worldwide using DHL. USA orders are shipped via FedEx.

We are looking into expanding our courier options in the future!

Can I combine the shipping of my orders?

At this time we are unable to combine the shipping of multiple orders. We apologize for any inconvenience.

Can I redirect my order to a different shipping address?

Unfortunately, we are unable to redirect orders to a different address once they have been shipped.

Can you deliver to a PO Box address?

We are currently unable to ship to PO Box and APO addresses.

I need an invoice for my order to ship, how can I get this?

To request an invoice for your order please reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat' button.

Courier has requested additional information from me before they can deliver my parcel, what should I do?

Occasionally couriers will require additional information such as a passport copy, or an updated contact number before they can make a delivery.

Please respond to a courier as soon as possible, to avoid your order being returned back to us. Please note that we cannot reship orders that have been returned to our warehouse. If your order is returned to us, please let us know so we can make sure your refund is processed accordingly. Please see our returns policy here for further information.

Customs & Duties FAQs

Are customs and duties included for orders shipping to the EU?

Once you have made payment for your order, all EU orders are shipped such that you should not be required to make any further payments in relation to import VAT and duties of any kind at the point of importation of your order into the EU.

Please note that some countries may require you to provide additional information to our delivery partners to receive your order as it passes through customs. Please see the specific requirements below:

Slovakia & Latvia
You will be required to provide Proof of Payment and sign a Power of Attorney to receive your items.

Greece
If your order is under €1,000, you will be required to show a Tax ID.

If your order is over €1,000, you will be required to sign a Power of Attorney or EORI to receive your items.

Italy
You will be required to show a Tax ID to receive your items.

Portugal & Lithuania
You may be required to provide Proof of Payment in order to receive your items.

Are customs and duties included for order shipping outside of the EU?

We currently do not offer prepaid duties and taxes so please be aware that shipping outside the EU from the UK could incur customs charges.

Duties and taxes are non-refundable.

We are working to improve this service as soon as possible!

Can I refuse to pay the customs and duties I am being charged?

Yes. The fees are charged and payable locally depending upon the shipment value.

These fees are subject to local/country customs laws. If left unpaid or you refuse the shipment then your order will be returned to the PANGAIA warehouse. If your order is refused, please let us know so we can make sure your refund is processed accordingly.

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