Help & FAQs

Help & FAQs

Popular FAQs

Do you charge for shipping?

We offer free standard shipping on orders that meet the following criteria:

  • UK within 3-5 business days — Free
  • USA within 4-6 business days — Free
  • Canada within 2-5 business days Free on orders above $300 USD, orders under $300 USD will be charged $30 USD
  • Australia within 4-7 business days Free on orders above $400 AUD, orders under $400 AUD will be charged $30 AUD
  • Middle East within 3-5 business days Free on orders above $300 USD, orders under $300 USD will be charged $30 USD
  • Saudi Arabia within 3-5 business days Free on orders above $300 USD, orders under $300 USD will be charged $30 USD
  • France within 3-7 business days Free on orders above €150 EUR, orders under €150 EUR will be charged €15 EUR
  • Germany within 3-7 business days Free on orders above €150 EUR, orders under €150 EUR will be charged €15 EUR
  • Italy within 3-7 business days Free on orders above €150 EUR, orders under €150 EURwill be charged €15 EUR
  • Rest of Central Europe* within 3-7 business days Free on orders above €150 EUR, orders under €150 EUR will be charged €15 EUR
  • Rest of Europe within 3-9 business days Free on orders above €150 EUR, orders under €150 EUR will be charged €15 EUR
  • Norway & Switzerland within 3-7 business days — Free on orders above $200 USD, orders under $200 will be charged $15
  • Hong Kong within 3-7 business daysFree on orders above $2600 HKD, orders under $2600 HKD will be charged $250 HKD
  • China within 3-7 business daysFree on orders above ¥2400 CNY, orders under ¥2400 CNY will be charged ¥200 CNY
  • Asia & ROW within 3-7 business days Free on orders above $300 USD, orders under $300 USD will be charged $30 USD

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania and Monaco

Please note, we are currently unable to ship to Russia and Ukraine.

Express shipping
We currently offer free express shipping for orders to the USA and UK only that meet the following criteria:

  • USA Express shipping within 2-3 business days* — Free on orders above $270, orders under $270 will be charged $25.
  • UK Express shipping* order by 3.30pm BST for next business day delivery. Please note purchases made after 11am BST on Friday and weekends will arrive the following Tuesday — Free on orders above £120, orders under £120 will be charged £10.

*Express shipping may not be available during busy periods and UK public holidays.

How long will shipping take?

For pre-order T&Cs, please click here.

Standard shipping options:

  • UK within 3-5 business days — Free
  • USA within 4-6 business days — Free
  • Canada within 2-5 business days Free on orders above $300 USD, orders under $300 USD will be charged $30 USD
  • Australia within 4-7 business days Free on orders above $400 AUD, orders under $400 AUD will be charged $30 AUD
  • Middle East within 3-5 business days Free on orders above $300 USD, orders under $300 USD will be charged $30 USD
  • Saudi Arabia within 3-5 business days Free on orders above $300 USD, orders under $300 USD will be charged $30 USD
  • France within 3-7 business days Free on orders above €150 EUR, orders under €150 EUR will be charged €15 EUR
  • Germany within 3-7 business days Free on orders above €150 EUR, orders under €150 EUR will be charged €15 EUR
  • Italy within 3-7 business days Free on orders above €150 EUR, orders under €150 EUR will be charged €15 EUR
  • Rest of Central Europe* within 3-7 business days Free on orders above €150 EUR, orders under €150 EUR will be charged €15 EUR
  • Rest of Europe within 3-9 business days Free on orders above €150 EUR, orders under €150 EUR will be charged €15 EUR
  • Norway & Switzerland within 3-7 business days — Free on orders above $200 USD, orders under $200 will be charged $15
  • Hong Kong within 3-7 business daysFree on orders above $2600 HKD, orders under $2600 HKD will be charged $250 HKD
  • China within 3-7 business days Free on orders above ¥2400 CNY, orders under ¥2400 CNY will be charged ¥200 CNY
  • Asia & ROW within 3-7 business days Free on orders above $300 USD, orders under $300 USD will be charged $30 USD

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania and Monaco

Please note, we are currently unable to ship to Russia and Ukraine.

Express shipping options:

  • USA Express shipping within 2-3 business daysFree on orders above $270, orders under $270 will be charged $25.
  • UK Express shipping* order by 3.30pm BST for next business day delivery. Please note purchases made after 11am BST on Friday and weekends will arrive the following Tuesday — Free on orders above £120, orders under £120 will be charged £10.

*Express shipping may not be available during busy periods and UK public holidays.

Please be advised that our business days are Monday to Friday (excluding UK public holidays) - We aim to meet these delivery times but please note that these are an estimate and are not guaranteed.

PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

How do I return my order?

Here’s how to make a return:

1.Please visit our Returns Hub and follow the on-screen instructions to generate your returns label. Please use the email address you used when placing your order.

2.Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.

3.Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

4.You will be informed of your refund via email confirmation.

5.All returns are free of charge.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale for more details.

All items must be returned from the original shipping country, unworn and with all original packaging and tags attached within 14 days from delivery date.

Where do you ship to?

We are pleased to confirm that we offer worldwide shipping!*

*Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused. We are currently unable to deliver to the countries below:

Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Martinique, Myanmar, Niger, North Korea, Russia, Somalia, South Sudan, St. Barths, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe.

Where do you ship from?

We ship all of our orders from the United Kingdom, where our warehouse is based.

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