Exchanges & Returns
We offer exchanges within 14 days* from the delivery date, as long as your item is in its original condition with all packaging and tags. Please note we can only exchange for a different size, and not a different style.
There’s no cost to exchange your purchase, although if you’re based outside the UK or EU, taxes and duties are applicable.
If you wish to try another style, simply return it for a refund and purchase the new item separately.
Please visit our Returns Hub to organize your exchange**.
We recommend that you drop off your return within 7 days to ensure that the item you exchanged for is still available. We will ship your exchanged item once your order has been received and checked in our warehouse.
If you wish to exchange more than one item, please ensure they are exchanged at the same time, exchanges that are created separately may not be processed.
**Exchanges are subject to availability of stock and are not guaranteed. If exchange is no longer available in stock, we will process a refund.
Here’s how to make a return:
1.Please visit our Returns Hub and follow the on-screen instructions to generate your returns label. Please use the email address you used when placing your order.
2.Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.
3.Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.
4.You will be informed of your refund via email confirmation.
*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale for more details.
Please note, all items must be returned from the original shipping country, unworn and with all original packaging and tags attached within 14 days from delivery date*.
Please be advised that our business days are Monday to Friday.