You can use any of the payment methods below to place an order:
- Visa
- VisaMaestro
- MasterCard
- American Express
- PayPal
- Google Pay
- Apple Pay
- Shop Pay
FAQ Payments
Payments
What payment methods do you accept?
What currencies can I pay in?
We currently offer payment with GBP, EUR, USD, AUD, HKD and CNY. You can select your currency by using the drop-down option at the bottom of our website.
We are looking to expand our currency options in the future!
Klarna
Yes, we now offer Klarna payment options to our US customers. We are working on adding more countries to the list soon.
For further information on PANGAIA + KLARNA please click here.
How can I pay for my order using Klarna?
If you are based in the US, select Klarna at checkout to buy now and pay later. Spread the cost of your purchase over time with convenient, stress-free payment options:
- Add item(s) to your cart and select Klarna at checkout
- Choose the payment option that fits your needs
- Enter your card information
- Easily manage your purchases in the Klarna App
For further information on PANGAIA + KLARNA please click here.
I have paid with Klarna - how do returns work?
Full return? Any payments already made will be refunded to your original payment method and your remaining payments for the purchase will be canceled.
Partial return? If the partial refund was more than the remaining balance on your order, the amount will be deducted from the outstanding balance first and the difference will automatically be refunded to the card you used to pay off the purchase.
In case the partial refund was less than the remaining balance on your order, the amount will be deducted from the outstanding balance and spread evenly over the remaining payments.
For further information on PANGAIA + KLARNA please click here.
Do you sell gift cards?
Do you offer gift receipts?
Unfortunately, we currently do not offer gift receipts.
We are looking to add these in the future!
Do you offer discounts?
Yes, we currently offer student discounts in partnership with UNIDAYS. You can find out more information by visiting the Unidays website here.
My payment failed but I was still charged. What should I do?
If your payment failed but you were still charged, it may be that your bank has taken the funds as a pre-authorization and the money will bounce back to your account.
As we don't have visibility of this, we recommend contacting your bank directly if the funds don't bounce back.
If you are still having issues, please provide the following information so we can assist you further:
- Email address that was used for the attempted purchase
- Last four digits of the card used for the attempted purchase
- Order amount
- Time and date of the attempted order
You can reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat' button.
My payment was declined, what should I do?
If your payment was declined we recommend that you check the following:
- Check that your card’s details (such as the security code, billing address, expiry date etc.) match what you’ve entered into our system
- Check whether your card has expired
- Try using another card or PayPal to make the purchase
If you are still having issues placing an order, we recommend contacting your bank directly as they may have another reason to decline or block the payment. Your bank won't share this information with us, so we will be unable to tell you why the payment has been declined.
I was charged international transaction fees when placing an order, why is this?
As PANGAIA is based within the United Kingdom, some card providers may charge additional fees to shop with us. Unfortunately, these fees are not made to us so we are unable to refund them.
We recommend that you reach out to your card provider for more information.
Need to get in touch?